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We are proud to have retained the Investors in People (IIP) standard for another three years following a review in February 2009.
The Investors in People (IIP) standard is a national quality award that sets a level of good practice for improving an organisation’s performance through its people. The IIP Assessor said he was “satisfied beyond any doubt that Gibsons Joiners and Builders Ltd continues to meet the requirements of the IIP new choices framework”. In several areas we were please to be told that we exceed the requisite levels.
For example, the assessor reported:-
• Excellent internal communications which ensure people understand what is expected of them, how they are performing, how the company is performing and how they can develop and improve within the company.
• Gibsons Joiners & Builders Ltd. has a committed workforce who recognise what a good company they work for and they want to work for people who set and expect high standards of workmanship
• There is a strong management team with a clear understanding of how to manage and motivate people and this has led to the development of a very effective team of operatives.
• The company achieves excellent customer satisfaction results in terms of 90% plus returns of satisfaction questionnaires sent to clients and consistently 90% plus satisfaction results. These results indicate that people are motivated to return their satisfaction questionnaire due to the exceptionally high standard of service they receive.
• The underlying culture at the company is the commitment to high standards of quality, workmanship and behaviours which are clearly set and led from the top. Discussions with staff confirmed that they know they work for an organisation that that will not waver from their standards and quality.
• The company effectively communicates it core values to its staff and this is well embedded in the business. Clear messaging within the office as well as themes of regular meetings enable people to align with what the company and clients expect.
Our aim is to push up our standards to even higher levels for our next review in 2012! Meanwhile, we have set ourselves the challenge of achieving the Customer Services Excellence Award, which replaces Chartermark.
30th May 2009
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